GENERAL TERMS AND CONDITIONS FOR THE USE OF THE ETAXI APP (DRIVERS AND PASSENGERS)
Version 1.4.13, valid from 22.09.2026
These General Terms and Conditions (“Terms”) are issued by:
etaxi-transport and logistics (Pty) Ltd
49 John Meinert Street, 10005 Windhoek, Namibia
Registration No. (BIPA): 20231352
Email: office@etaxi-worldwide.com
(“eTaxi”, “we”, “us”, “our” or the “Company”)
These Terms are available in English and German. In the event of any discrepancy or conflict between the two language versions, the English version shall prevail (see clause 16.4).
Note: This is the English original version of these Terms. The German version is a translation; its structure and numbering correspond to this English version.
1.1 “App” means the mobile application “etaxi” provided by eTaxi for internet-enabled mobile devices (in particular smartphones and tablets), including the Passenger App and the Driver App, as well as any related websites or platforms operated by eTaxi.
1.2 “Terms” means these General Terms and Conditions as amended from time to time in accordance with clause 16.1.
1.3 “User Agreement” means the agreement concluded between eTaxi and a User on the basis of these Terms for the use of the App and the Intermediary Services.
1.4 “User” means any natural or legal person who registers with eTaxi to use the App, including Passengers and Drivers.
1.5 “Passenger” means a User who uses the App to arrange a Transport Service.
1.6 “Driver” means a natural or legal person who holds a valid permit for the carriage of passengers (taxi operator, private hire operator or similar) and registers with eTaxi in order to receive trip requests arranged via the Driver App.
1.7 “Intermediary Services” means the services provided by eTaxi consisting of the electronic arrangement of Transport Services between Drivers and Passengers and of any Additional Mobility Services between Passengers and Mobility Providers via the App.
1.8 “Transport Service” means the carriage of a Passenger (and, where applicable, their luggage) by a Driver, agreed between the Driver and the Passenger immediately after being arranged via the App.
1.9 “Additional Mobility Services” means additional mobility-related services (other than the Transport Services provided by Drivers) which may from time to time be offered by Mobility Providers for arrangement via the App.
1.10 “Mobility Provider” means a third party offering Additional Mobility Services arranged via the App.
1.11 “Fare” means the price payable by the Passenger for a Transport Service, calculated and displayed in accordance with clause 8.
1.12 “Account” means the personal user account created by a User when registering for the App.
1.13 “Rights Holder” means the owner of the intellectual property rights in the App, whose details are set out in clause 17. eTaxi operates the App on the basis of the rights of use and sub-licensing rights granted to it by the Rights Holder.
2. Scope and Conclusion of the Agreement
2.1 These Terms govern the relationship between eTaxi as intermediary and all Users of the App and apply to every present and future use of the App and the Intermediary Services.
2.2 By downloading, installing, registering for or using the App, the User confirms that they have read and understood these Terms and agree to be bound by them. A User who does not agree to these Terms or who is unable to give valid consent (e.g. due to their age or legal capacity) must not use the App.
2.3 Any general terms and conditions of a User (in particular of a Driver acting in a commercial capacity) expressly do not apply, even if eTaxi does not specifically object to them.
2.4 Additional terms may apply to individual features, promotions or Additional Mobility Services; these will be made available to the User in the App or otherwise before use and, in the event of a conflict, take precedence over these Terms only in respect of the feature or service concerned.
3. Nature of the Service — eTaxi as Intermediary
3.1 eTaxi operates the App as a technology platform for arranging services between Passengers and Drivers and, where applicable, between Passengers and Mobility Providers. eTaxi does not itself provide passenger transport, does not operate any vehicles and is not a party to the Transport Service. The Transport Service is provided exclusively by the Driver, who acts as an independent contractor and/or independent business and not as an employee, agent or representative of eTaxi.
3.2 The contract of carriage for the respective trip is concluded directly between the Passenger and the Driver as soon as the Passenger accepts the Driver’s offer (see clauses 7 and 8.1 for details).
3.3 eTaxi endeavours to ensure that the information displayed in the App (e.g. driver details, vehicle information, estimated arrival times, fares) is accurate and made available to the User in good time; however, the User has no claim to a successful arrangement or to the conclusion of a Transport Service or Additional Mobility Service.
3.4 eTaxi may change, extend, restrict or discontinue features of the App or the Intermediary Services in whole or in part at any time, including for reasons of further development, quality improvement, legal or regulatory requirements or economic reasons. Where reasonably possible, the User will be informed in good time in advance via the App or by email of any material changes or the discontinuation of services.
3.5 For the avoidance of doubt, conversations between Users and eTaxi customer service and other interactions with customer service may be recorded for the purposes of quality assurance, training, dispute resolution and safety, subject to clause 12 (Data Protection).
4. Registration and Requirements
4.1.1 Use of the App requires the registration of an Account with accurate, current and complete information. Registration must be carried out by the User personally; registering on behalf of another person or allowing third parties to use one’s own Account is not permitted.
4.1.2 The User is solely responsible for keeping their login details confidential and secure and must not disclose them to third parties. The User must inform eTaxi without undue delay in writing or by email of any unauthorised use of their Account or any suspicion thereof.
4.1.3 Minimum age. Only persons who have reached the age of 18 may register and use an Account; by registering, the User confirms that they are at least 18 years old. Persons under 18 may not create an Account or travel unaccompanied. They may travel only when accompanied by an adult User who books the trip through their own Account and who is responsible for the minor during the trip. Drivers must decline to carry passengers who are evidently under 18 and not accompanied by an adult. eTaxi may suspend or close an Account where there are reasonable grounds to believe that the Account holder is under 18.
4.2 Registration of Passengers
4.2.1 A Passenger registers with at least a valid mobile phone number and any further details required by the App, in accordance with eTaxi’s Privacy Policy.
4.3 Registration and Requirements for Drivers
4.3.1 To register as a Driver, an applicant must meet at least the following requirements:
holding a valid driving licence appropriate to the vehicle class used;
holding a valid Professional Driving Permit (PDP) or an equivalent permit for the carriage of passengers required under applicable Namibian law;
holding all licences, permits and authorisations required for lawful operation as a passenger transport operator in the relevant municipality/region, and maintaining their validity;
operating a vehicle that (a) is duly registered and licensed, (b) holds a valid Certificate of Roadworthiness, (c) is covered by the transportation permit (Transportation Permit) required under applicable Namibian law and any municipal permits (e.g. the Public Vehicle Certificate of the City of Windhoek), and (d) meets eTaxi’s vehicle requirements published in the Driver App, as amended from time to time;
maintaining valid vehicle insurance in accordance with clause 10.4;
providing a police clearance certificate / background check, where required under applicable law;
passing any verification, identity or screening procedure carried out by eTaxi from time to time.
4.3.2 eTaxi may verify the documents and information submitted by a driver applicant and may, at its reasonable discretion, refuse, suspend or revoke registration, in particular if a Driver does not or no longer meets the requirements of this clause 4.3.
4.3.3 The Driver is solely and continuously responsible for ensuring that all licences, permits and vehicle documents remain valid. eTaxi may suspend a Driver’s Account with immediate effect if a required licence, permit or insurance expires or is not evidenced upon request.
5. Right to Use the App; Intellectual Property
5.1 The rights in the App belong to the Rights Holder. eTaxi operates the App and provides the Intermediary Services on the basis of the rights of use and sub-licensing rights granted to it by the Rights Holder. The User’s sole contracting party under these Terms is eTaxi.
5.2 Subject to the User’s compliance with these Terms, eTaxi grants the User a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to install the App on a personal device and to use it solely for their own purposes as a Passenger or Driver in connection with the Intermediary Services. This right is granted by way of sub-licence of the rights held by eTaxi and is limited in scope and duration to the rights held by eTaxi.
5.3 The User must not (a) copy, distribute, rent, lease or sub-license the App in whole or in part; (b) modify or adapt the App or create derivative works based on it; (c) decompile, reverse engineer or otherwise disassemble the App, except to the extent expressly permitted by mandatory law; (d) use the App for any commercial arrangement or exploitation outside its intended purpose; or (e) remove or alter any proprietary notices contained in the App.
5.4 All intellectual property rights in the App, including its software, source code, design, databases and content, belong exclusively to and remain with the Rights Holder. The rights in the name “etaxi”, the logo and any associated trademarks belong to etaxi-transport and logistics (Pty) Ltd. These Terms do not transfer any such rights to the User.
5.5 The Rights Holder may transfer its rights in the App in whole or in part to a third party, in particular to eTaxi. Such a transfer does not affect the rights of use granted to Users under these Terms and does not require the User’s consent. In that case, eTaxi will publish an updated version of these Terms with the amended details of the Rights Holder in accordance with clause 17.
6.1.1 A Passenger may submit a request for a Transport Service via the App, stating the pick-up location, destination and any other required details. Submitting a request does not create any entitlement to its acceptance by a Driver.
6.1.2 To enable the Driver to make an offer, the exact pick-up location and the destination are transmitted to the Driver. As soon as the Passenger accepts an offer, the Passenger’s first name and the contact details required for the trip are also transmitted to the Driver for identification and coordination purposes. The Passenger may also be given the option of contacting the Driver directly via the App.
6.1.3 The Passenger must arrive at the agreed pick-up location within a reasonable time and behave respectfully and lawfully towards the Driver and any fellow passengers.
6.2.1 A Driver may view available trip requests via the Driver App and submit an offer in accordance with clause 8.1, subject to availability, at their own discretion and subject to any statutory prohibitions on discrimination.
6.2.2 Upon conclusion of the contract of carriage, the Driver undertakes to provide the Transport Service in accordance with the details communicated via the App, applicable law and the applicable transport regulations, and to behave professionally, safely and courteously towards Passengers.
6.2.3 The Driver is solely responsible for the safe and lawful operation of their vehicle, compliance with road traffic regulations and the roadworthiness of the vehicle used.
6.2.4 In providing the Transport Service, the Driver acts as an independent contractor and remains solely responsible for their own conduct.
6.2.5 The Driver remains solely responsible for their own tax, social security, licensing and other regulatory obligations arising from this activity.
6.3.1 After each trip, Passengers and Drivers may be invited to rate each other and give feedback. eTaxi may use ratings to maintain service quality and may, at its reasonable discretion, suspend or terminate the Account of a User whose ratings or feedback indicate a repeated or serious breach of these Terms.
6.3.2 eTaxi reserves the right to refuse to publish, or to remove, ratings or feedback that are unlawful, offensive or defamatory or otherwise breach these Terms.
6.4.1 Users must not use the App to upload, store, transmit or distribute content that is unlawful, harmful to minors, defamatory, discriminatory or otherwise infringing (including infringements of third parties’ data protection rights, copyrights and personality rights).
6.4.2 Users must not attempt to circumvent the App (e.g. by arranging payments or future trips outside the App in order to avoid fees), act fraudulently or otherwise misuse the Intermediary Services.
6.4.3 eTaxi may review content created by Users and, in the event of a breach or a reasonable suspicion of a breach of this clause 6.4, may block, modify or delete content and suspend or terminate the Account with immediate effect, without prejudice to any other rights and claims of eTaxi.
7. Conclusion of the Contract of Carriage
7.1 A legally binding contract of carriage is concluded directly between the Passenger and the Driver at the moment the Passenger accepts the Driver’s offer transmitted via the App. eTaxi is not a party to this contract of carriage.
7.2 The Fare for the Transport Service is the Fare stated in the Driver’s offer accepted by the Passenger in accordance with clause 8.1 and constitutes the price owed under the contract of carriage.
7.3 Complaints, claims or disputes arising directly from the performance of the contract of carriage (e.g. quality of the trip, conduct during the trip, lost items) are to be resolved primarily between the Passenger and the Driver. eTaxi is not a party to the contract of carriage and, subject to clause 10, accepts no liability for its performance, but may, at its own discretion, assist Users in resolving such matters through its support channels.
8.1 Fare and offer. For each trip request, the App calculates a non-binding suggested fare based on factors such as distance, estimated duration, time of day and demand. The Driver decides on the Fare on their own responsibility: they may accept the suggestion unchanged or increase or decrease it within the range set in the App before sending it to the Passenger as an offer. The Passenger sees the offered Fare before booking and may accept or decline the offer. Once accepted by the Passenger, the offered Fare is binding for the Transport Service. eTaxi does not set the Fare and is not a party to the fare agreement between the Driver and the Passenger.
8.2 Payment methods. Payment can be made using the methods available in the App from time to time. eTaxi reserves the right to add, remove or restrict individual payment methods at its own discretion, giving reasonable advance notice where practicable.
8.3 Cashless payments. If the User pays by card, mobile money or another cashless method, eTaxi (or its payment service provider) processes the payment as agent of the respective Driver or Mobility Provider. The User warrants that all payment details provided are accurate and that they are authorised to use the respective payment method.
8.4 Cancellation fees. If a Passenger cancels a Transport Service after the contract of carriage has been concluded and the Driver has already started the journey to the pick-up location, or if the Passenger is not at the pick-up location within a reasonable waiting time, a cancellation fee may be charged to compensate the Driver for the time and costs incurred.
8.5 Platform/intermediary fee. eTaxi charges Drivers a platform or intermediary fee per completed Transport Service, which is deducted from the Fare or invoiced separately, as described in more detail in the fee schedule provided in the Driver App. All fees under this clause 8.5 are stated net. If and as soon as eTaxi is registered for value-added tax, the Driver shall additionally pay VAT at the applicable statutory rate; eTaxi will notify Drivers in advance of the start of VAT registration.
8.6 Tips. If the App offers a tipping feature, tips are voluntary, are paid in addition to the Fare and belong entirely to the Driver.
8.7 Receipts. Where payment is made via the in-app balance or a cashless feature, the User waives receipt of paper receipts and agrees that the invoice/receipt for the Transport Service or Additional Mobility Service will be sent to them electronically (by email or in the App).
8.8 Payment disputes and refunds. A User who disputes a charge must notify eTaxi within 14 days of the relevant transaction using the contact details set out in clause 17. Any refunds are made via the relevant payment service provider to the original means of payment. eTaxi is not liable for delays or errors caused by third-party payment service providers; the User’s statutory rights remain unaffected.
8.9 Late payment. If a User is in default of a payment obligation, eTaxi (or the relevant Driver/Mobility Provider) is entitled to charge default interest on the outstanding amount at the statutory rate of default interest applicable under Namibian law, without prejudice to the right to claim any higher damage demonstrably incurred.
9. Availability of the Service
9.1 The User has no entitlement to uninterrupted or constant availability of the App or the Intermediary Services. eTaxi endeavours to ensure a high level of availability and to remedy disruptions promptly, but does not guarantee that a Driver, vehicle or Additional Mobility Service will be available at any particular time or place.
10.1 eTaxi’s liability. eTaxi is liable for loss or damage caused by eTaxi itself only if eTaxi acted intentionally or with gross negligence. eTaxi is not liable for ordinary negligence. This limitation does not apply in the case of death, personal injury or damage to health, or where Namibian law mandatorily requires further liability.
10.2 App and data transmission. If the App itself or data transmission via the App causes damage to the User’s hardware or software, eTaxi is liable only to the extent that such damage was caused intentionally or through gross negligence by eTaxi.
10.3 Performance of the contract of carriage. Loss or damage in connection with the performance of a Transport Service or Additional Mobility Service (including personal injury, property damage, delays or loss of items) is to be settled between the Passenger and the Driver or between the Passenger and the relevant Mobility Provider as the contracting parties. eTaxi accepts no liability for the acts, omissions or performance of any Driver or Mobility Provider, unless such liability arises from eTaxi’s own intent or gross negligence in operating the Intermediary Services.
10.4 Insurance. Drivers must at all times maintain insurance in accordance with applicable Namibian law and provide eTaxi with proof of insurance upon request.
10.5 User’s own responsibility. Each User remains fully responsible for any fines, penalties or regulatory sanctions resulting from their own breach of applicable law or these Terms in connection with the use of the App or the provision of a Transport Service.
10.6 Nothing in these Terms excludes or limits any liability to the extent that such exclusion or limitation is not permitted under Namibian law.
11. Indemnity; Third-Party Rights
11.1 The User indemnifies eTaxi against all claims, including reasonable legal costs, asserted against eTaxi by other Users or third parties on the grounds of an infringement of their rights by content uploaded by the User or by the User’s use of the App in breach of these Terms, in particular in the event of a breach of clause 5 (Right to Use and Intellectual Property) or clause 6.4 (Prohibited Use).
11.2 The User must inform eTaxi without undue delay and in full of any third-party claim in connection with their use of the App, to the extent reasonably necessary for eTaxi to examine and defend such a claim, and must immediately cease any use of the App that infringes third-party rights or applicable law.
12.1 eTaxi processes personal data in accordance with its Privacy Policy, available at https://www.etaxi-worldwide.com/privacy-policy-app/, which is incorporated into these Terms by reference.
12.2 For questions or concerns regarding the processing of personal data, Users may contact eTaxi’s data protection contact at office@etaxi-worldwide.com or by phone on +264-81-1600-010.
12.3 Location data, trip data and communications between Users and eTaxi customer service may be processed and, to the extent necessary for the performance of the contract of carriage, shared between the respective Passenger and Driver (e.g. exact pick-up location, contact details), always subject to applicable data protection law.
13. Suspension and Termination
13.1 Term. The User Agreement is concluded upon the User’s acceptance of these Terms during registration and runs for an indefinite period.
13.2 Termination by the User. A User may terminate the User Agreement at any time without giving reasons and delete their Account, in writing, by email or via the relevant function in the App.
13.3 Termination or suspension by eTaxi. eTaxi may terminate the User Agreement with immediate effect and without prior notice, or suspend a User’s Account in whole or in part, if
the User commits a material or repeated breach of these Terms;
required licences, permits or insurance (in the case of Drivers) are not valid or cannot be evidenced upon request;
there is a reasonable suspicion of fraud, a safety risk or unlawful conduct; or
this is required by applicable law or by a competent authority.
In all other cases, eTaxi may terminate the User Agreement by giving 14 days’ written notice.
13.4 Termination does not affect any rights or obligations (including payment obligations) that arose before it took effect.
14. Complaints and Dispute Resolution
14.1 Complaints. Users should first direct any complaint about the App or the Intermediary Services to eTaxi customer service:
by email to office@etaxi-worldwide.com,
by phone on +264-81-1600-010, or
in future, via the support function in the App.
14.2 eTaxi endeavours to receive and handle complaints within a reasonable time.
14.3 Without prejudice to clause 15, eTaxi is willing, but not legally obliged, to participate in good faith in proceedings before a recognised consumer conciliation or arbitration body, where such a body is available and applicable to the dispute in question.
15. Governing Law and Jurisdiction
15.1 These Terms and all disputes or claims arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of the Republic of Namibia.
15.2 The courts of Windhoek, Namibia, have exclusive jurisdiction over all disputes arising out of or in connection with these Terms, without prejudice to any mandatory consumer protection provisions that may entitle a User to bring proceedings at their own place of residence.
16.1 Amendments. eTaxi may amend these Terms from time to time, in particular to reflect changes to the App, to legal or regulatory requirements or to the Company’s business operations. The User will be informed of material changes via the App or by email; continued use of the App after an amendment takes effect constitutes acceptance of the amended Terms. Where required by law, eTaxi will instead obtain the User’s express consent.
16.2 Severability. Should any provision of these Terms be or become invalid or unenforceable, or should these Terms contain a gap, the validity of the remaining provisions shall remain unaffected. The invalid or missing provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the original provision.
16.3 Assignment. eTaxi may transfer its rights and obligations under these Terms in whole or in part to an affiliated company or in connection with a merger, acquisition or sale of assets, subject to applicable law. A User may not assign or transfer their rights or obligations under these Terms without eTaxi’s prior written consent.
16.4 Language. These Terms are available in English and German. The English version is the original version and is legally binding; the German version is provided as a translation. In the event of any discrepancy between the two versions, the English version shall prevail.
16.5 Entire agreement. These Terms, together with the documents referred to in them (including the Privacy Policy and any feature-specific terms under clause 2.4), constitute the entire agreement between eTaxi and the User regarding their subject matter.
16.6 Notices. Notices to eTaxi under these Terms must be sent to the contact details set out in clause 17. Notices to Users will be sent to the email address stored in the User’s Account or to in-app contact details.
17.1 Operator of the App and Contracting Party
etaxi-transport and logistics (Pty) Ltd
49 John Meinert Street, 10005 Windhoek, Namibia
Registration No. (BIPA): 20231352
Email: office@etaxi-worldwide.com
Phone: +264-81-1600-010
Ester Nangula Treuke
c/o etaxi-transport and logistics (Pty) Ltd, 49 John Meinert Street, 10005 Windhoek, Namibia
The Rights Holder is not a contracting party of the User. All claims of the User arising from the use of the App and the Intermediary Services are directed exclusively against eTaxi in accordance with clause 17.1.